Customer Care Center
|
Responsive, rapid and customer friendly interactive communications can dramatically improve organization's effectiveness, productivity, and customer/prospect experience. Strategic outsourcing of your Inbound and Outbound interactions to preferred global CCC location(s) will positively impact on your customer experience while allowing the organizations to focus on their core competencies
Our global Partner Network spans multiple continents over robust communications infrastructure with intelligent call routing and state-of the art Interactive Voice Response (IVR) technologies. Calls are routed to the customer care representative with right skills and expertise for defined customer product or services. The use of advanced telephony and internet technology allow real-time snap shot of customer/prospect profile, issues, products, services and resolution status. Our customer care interactions solutions include: Inbound world-wide toll free call service Technical/administrative Help Desk Technology based virtual interactions E-mail, Chat interactions Web based downloads and remote support Member Service Provisioning Lead generation and marketing Telesales and Market Surveys |