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Our Healthcare focused Customer Care Centers (CCC) solutions can transform quality of customer  care and prospect interactions with saving of up to 50%.

Customer Care Center

Responsive, rapid and customer friendly interactive communications can dramatically improve organization's effectiveness, productivity, and customer/prospect experience. Strategic outsourcing of your Inbound and Outbound interactions to preferred global CCC location(s) will positively impact on your customer experience while allowing the organizations to focus on their core competencies

Our global Partner Network spans multiple continents over robust communications infrastructure with intelligent call routing and state-of the art Interactive Voice Response (IVR) technologies. Calls are routed to the customer care representative with right skills and expertise for defined customer product or services. The use of advanced telephony and internet technology allow real-time snap shot of customer/prospect profile, issues, products, services and resolution status.

Our customer care interactions solutions include:
Inbound world-wide toll free call service
Technical/administrative Help Desk
Technology based virtual interactions
E-mail, Chat interactions
Web based downloads and remote support
Member Service Provisioning
Lead generation and marketing
Telesales and Market Surveys
Medical Coding and Billing
Revenue Cycle Management
Insurance Claims Processing       
Clinical Data Management
EMR Processing
Document Management and Imaging (DMI)
Teleradiology Services
Customer Care Center

SourceNet Global - Innovating Transformational Healthcare Sourcing Solutions                                                                   Copyright 2018

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