Solutions

Healthcare providers and Insurance payers with the health reform regulations, reimbursement cost containment and patient outcome pressures are facing challenges to improve overall workflow efficiency and operational productivity.
  • Shortage of certified professional skilled labor
  • Inadequate infrastructure and automated processes
  • Inefficient business/administrative processes
  • Substandard  customer care and patient outcome
  • Adverse regulatory compliance



Our global sourcing solutions specifically address these challenges in Healthcare and Insurance industries through our highly skilled Onshore/Offshore Integrated Delivery Network with world-class infrastructure and processes for:

Healthcare - Providers (Hospitals, Clinics, Physicians, and Service Bureaus)

Insurance - Payers (Insurance Companies and Third Party Administrators)

The inherent strength of our Global Delivery Network is robust automated infrastructure, quality and training of professional  resource pool. This highly trained resource pool is supported with state-of-the art infrastructure and technologies. Our professionally driven, resource pool with strong analytical skills develop and manage complex processes with automated tools and system producing 40-60 % savings in process operational costs.

Our solutions are easy to implement since we customize and build upon client's existing infrastructure and software with enhancement where justified. We replicate your procedures to make the transition as smooth and painless as possible. Once a steady state is reached, in partnership with our client, we identify and further fine-tune operating processes. Confidentiality and sanctity of client and patient data is strictly maintained throughout the entire transaction processing with 100% HIPAA compliance.

We deploy disciplined project management approaches to every client engagement to assure Project Deliverables, Service Level Agreements (SLA) and Strategic Business Objectives are met. In addition, we apply LEAN Six Sigma techniques to improve business process cycle time and quality, and reduce cost. Most of our solution partners are ISO 9001:2000 compliant and BS 7799 certified. Our Production Team assigned to a project is supported by trained Quality and Audit Team.

Our comprehensive business process sourcing solutions are further described from the following links: 
Medical Coding and Billing
Revenue Cycle Management
Insurance Claims Processing       
Clinical Data Management
EMR Processing
Document Management and Imaging (DMI)
Teleradiology Services
Customer Care Center